Privacy Policy

At Commercial Kitchen Hub, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, place an enquiry, or purchase products from us.

1. Information We Collect

We may collect personal information including your name, business name, phone number, email address, delivery address, billing address, enquiry details, order details, and payment-related information.

We may also collect technical information such as your IP address, browser type, device information, website usage data, and cookies to help improve our website and services.

2. How We Collect Information

We may collect personal information when you:

submit a contact form or enquiry form
request a quote
place an order through our website
contact us by phone, email, or in person
visit our Brisbane showroom
subscribe to marketing updates
interact with our website or online advertising

3. How We Use Your Information

We use your personal information to:

respond to enquiries
provide quotes and product information
process and manage orders
arrange delivery or pickup
provide customer support
improve our website, products, and services
send relevant updates or marketing communications, where permitted
meet our legal, accounting, and business obligations

4. Disclosure of Information

We may share your information with trusted third parties where necessary to operate our business, including delivery providers, payment processors, IT service providers, website platforms, marketing platforms, and professional advisers.

We do not sell your personal information.

5. Payment Information

Online payments may be processed through secure third-party payment providers. We do not store full credit card details on our own systems.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website performance, understand visitor behaviour, and support marketing activities.

You can adjust your browser settings to refuse cookies, but some parts of the website may not work properly if cookies are disabled.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about products, promotions, or business news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct inaccurate or outdated information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.